Complaint and Grievance Systems at Ohio State

The university gives students several options for filing complaints and grievances, depending upon the context of the situation and the level of the student.

In the academic context, undergraduate and graduate students are advised to resolve any dispute or grievance with the person or persons most closely involved – starting with the course instructor. If that step does not produce an acceptable result, the student is advised to work with the department and then the college.

If the complaint is not resolved to satisfaction, students are encouraged to file a grievance with the office of undergraduate education or the graduate school.

Other channels for filing complaints and grievances include the following:

Student Advocacy Center
The Student Advocacy Center is committed to helping students navigate Ohio State's structure and to resolving issues that they encounter at the university. Our purpose is to empower students to overcome obstacles to their growth both inside and outside the classroom.  We encourage students to maximize their educational experience and prepare them for involvement in the larger community and for life beyond college.

Student Conduct
Student Conduct is a department within the Office of Student Life whose purpose is to support the educational mission of the university by administering the Code of Student Conduct and serving as a resource to the university community and beyond.  An educational and holistic approach to discipline is employed whenever possible. Students can make complaints through this office about wide-ranging subject matter, from alcohol and drugs to theft to sexual misconduct.  A proscribed investigation and hearing process guides the adjudication process.

Bias Assessment and Response Team (BART)
The university created a specific team to help resolve issues of bias on campus. The Bias Assessment and Response Team (BART) receives, monitors, refers, and as necessary, coordinates university responses to hate and bias-related incidents that impact all or a significant portion of the university community. Incidents may involve bias or hate as a result of age, ancestry, color, disability, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, sexual orientation or veteran status.

Human Resources
Students may make a complaint against any staff or faculty member with the Office of Human Resources.  Such complaints usually involve sexual misconduct or discrimination and are investigated pursuant to Human Resources policies and procedures.

The Committee on Academic Misconduct (COAM)
The Committee on Academic Misconduct (COAM) is charged with maintaining the academic integrity of The Ohio State University by establishing procedures for and investigating all reported cases of alleged academic misconduct by students.

Office of University Compliance and Integrity and Anonymous Reporting Line
Students can make any complaint involving other students, faculty or staff to the Office of University Compliance and Integrity, which houses a dedicated compliance investigator and the university’s Title IX Coordinator.  The office also helps oversee the university’s broad investigative infrastructure and reports data about investigations top leadership, which are conducted by other units, including: Student Conduct, Human Resources, Internal Audit, Legal Affairs, Academic Affairs, Police, and compliance teams in ADA, Athletics, Information Security, the Medical Center, and Research Compliance.  In addition, the Office of University Compliance and Integrity manages the university’s anonymous reporting hotline called EthicsPoint and ensures that any student complaint made through that channel is addressed by the appropriate unit depending on the nature of the allegation.

Student Financial Aid (SFA)
Students who have complaints about financial aid should first work with the office of Student Financial Aid to resolve the dispute. Students may contact the Executive Director, an SFA staff member, the President’s Office or the Student Advocacy Center as alternative resources. If the dispute is not resolved to the student’s satisfaction there are resources outside of the university that may assist:

Office of the University Bursar (OUB)
Students who have complaints about their financial account may contact the Office of the University Bursar.  Students may also contact the Consumer Financial and Protection Bureau for complaints regarding private student loans and servicers of federal student loans.