According to The Ohio State University rules (3335-5-45.3), the responsibilities of the faculty ombudsman include:
- Serve as an advisor to faculty to assist them in determining the viability of their complaints and issues
- Direct faculty to appropriate offices, committees and university rules and policies
- Serve when appropriate as an informal mediator of early-stage complaints, to mediate as an impartial party
The Ohio State faculty ombudsman operates according to the standards of practice of the International Ombudsman Association (IOA). These include independence, neutrality and impartiality, confidentiality, and informality.